Store Credit Policy

Store Credit is a time-efficient alternative to receiving a refund to your original payment method. It allows you to use the amount for a new purchase on our website.

How It Works

Redemption: Store Credit is sent via a Voucher Code to your email.

Validity: It is valid for 6 months from the date added to your account.

Gift Option: You can use it yourself or gift it to someone else.

Processing Time: Store Credit is added to your account within 24 working hours.

Differences between Store Credit refund and Original Payment Method refund

Cancellations

For Delays: When an order is cancelled beyond the delivery timeframe.

Original Payment Method: Full refund.

Store Credit: Full credit plus 5 KWD.

For Change of Mind: When an order is cancelled within the delivery timeframe.

Original Payment Method: 95% of the amount refunded.

Store Credit: Full credit.

Returns

For issues with the Order: When a device is returned due to an issue, upon full inspection by our team.

Original Payment Method: Full refund.

Store Credit: Full credit plus 5 KWD.

For Change of Mind: When a device is returned as a change of mind, upon full inspection by our team.

Original Payment Method: 20% deduction plus 15 KWD.

Store Credit: 20% deduction plus 5 KWD credit.

Important Notes

Store Credit cannot be exchanged for cash.

It can be used for purchases on our website but may not be combined with other promotions.

If you have any further questions about Store Credit refunds, please use our Contact Form Contact Us